Shipping policy
Thank you for shopping with us! We are committed to delivering your order as quickly and safely as possible. Below are the terms and conditions that constitute our Shipping Policy.
1. Shipping Rates & Delivery Estimates
We offer flat-rate shipping across the United States. Shipping charges for your order will be calculated and displayed at checkout based on your total order value:
- Orders of $100.00 and over: FREE Standard Shipping
- Orders under $100.00: $6.95 Flat Rate Shipping
2. Order Processing & Transit Time
All orders are processed and shipped within our standard timeframes. Please note that we do not ship or deliver orders on weekends or holidays.
- Order Cutoff Time: 5:00 PM (EST) - Monday to Friday
- Handling/Processing Time: 1 to 3 Business Days (Monday – Friday)
- Transit/Delivery Time: 3 to 7 Business Days (Monday – Friday)
Total estimated delivery time from the moment you place your order is between 4 to 10 business days.
3. Shipment Carriers & Methods
We partner with reliable carriers to ensure your package arrives safely. Most orders are shipped via:
- USPS (United States Postal Service)
- UPS (United Ground)
- FedEx (Home Delivery)
4. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will become active within 24–48 hours.
5. Delivery Area
Currently, we only ship to addresses within the United States (including Alaska, Hawaii, and APO/FPO/DPO addresses, though transit times to these locations may vary). We do not offer international shipping at this time.
6. Damaged or Lost Packages
If you receive your order damaged, or if your tracking information shows "delivered" but you have not received it, please contact our customer support team immediately. Please save all packaging materials and damaged goods before filing a claim.
Contact Information
For any questions regarding your order shipment or delivery, please feel free to reach out to our team:
- Email: info@epcleanlux.com
- Phone: (915) 581-6955
- Address: 7232 N Mesa St, El Paso, TX 79912-3653